Personal touch and effective tools to support your clients are a must for a successful consulting company.
The TekSource™ technical support service is fully adjustable to the needs of the IT consultancy industry. Versatile customization possibilities of the TekOffice™ software suite, the software component of the support service, enable IT consulting companies to deliver customers a reliable, top-quality support service coming under their own brand name.
TekSource™ offers a comprehensive support service to IT consulting companies and can also augment existing support staff with 24x7 online, phone, and email support1. Under the partial augmentation plan, we will support your customers on Tier 1 by taking care of general PC support inquiries, while inquires that require special attention will be passed on to your technicians either using a schedule or to Tier 2 using an escalation.
Not only will we help your clients choose optimal computer specifications for a given environment, give advice on peripheral devices installation/connection, office LAN setup, system testing and troubleshooting, but also provide support service afterwards, ensuring systems and networks functionality and stability, trouble-free computing and reduced downtimes, quickly and economically. Our professional, courteous and well-spoken staff is prepared to provide this value-added service to our partners round-the-clock, 365 days a year 1.
LiveRepair.com makes it easy for your clients to get PC help: remote diagnostic tools of TekOffice™ obtain and forward to our support team relevant computer information necessary to fix the problem. Thus your clients don't need to provide technical information they might not know. The permission-based architecture of service makes this procedure totally transparent and traceable. Our software generates complete statistical reports, allowing tracking customer inquiries and following up with relevant product propositions.
For example, using TekSource™ can be as low as $5.00 per user per month 2 on an annual-term basis or $25.00 per hour 3 on a usage basis. Depending on your usage expectations, you can find an option that better fits your budget. Please contact us for a custom quote.
On the other hand, some IT consultants may use the remote PC support service as a premium service, therefore providing their clients with a value-added service and generating additional revenue for themselves. In this case, they are free to choose any markup they consider appropriate above our wholesale prices. 4
If you are interested in boosting the productivity of your existing support personnel without using our support services, please refer to the TekOffice™ Web site.
1 8x5, 12x5 + 8x1, or any other schedules are available. Please contact us with your requirements.
2 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule, pre-paid annual license. Other plans are available. Please contact us with your requirements.
3 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule with the online support as the primary means. The actual rate may vary between $15.00 and $50.00 per hour depending on the list of supported products, schedule, support volume, and support channel. Other plans are available. Please contact us for a custom quote.
4 The recommended retail price for an annual support license is $99.00. The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule, pre-paid annual license. Other plans (1-month, 3-month, 6-month, month-to-month, and per-incident) are available. Please contact us with your requirements.
