For enterprise-level companies, TekSource™ offers two basic partnership propositions:
- Partial augmentation of technical service
- Total outsourcing of IT support
We offer a 24x7 IT support service 1, including online, phone, and email support. Our service is absolutely transparent, secure and traceable.
Under the partial augmentation plan, we will augment your existing technical staff, support your customers off-hours or on Tier 1 by taking care of general PC support inquiries. A partial augmentation of your support service will offload your helpdesk and improve your focus on the core business activities. On the other hand, by completely outsourcing your remote support needs to TekSource™, enterprises will experience great savings on IT support.
The totally customizable platform of TekOffice™, the software component of the TekSource™ support service, allows for the total replacement of the existing technical support. LiveRepair.com will add a comprehensive support service, including online, phone, and email support. We will provide cost-effective and reliable support solutions that will be fully branded for your company, including the support page appearance, your company name, and the company logo. The TekOffice™ suite can be easily integrated with your existing support infrastructure. 2 If you need a completely custom integration beyond the standard integration options, please refer to the Custom Solutions page. TekOffice™ can be easily integrated into any Web- or Windows-based application using the standard integration mechanism or via a custom gateway using Web forms, custom components, or Web services.
Our solutions are totally customizable in:
- The volume of support required (from 3 to hundreds of PC systems)
- Augmentation options (partial augmentation or total replacement of IT support)
- Payment options (usage pricing vs. unlimited term licenses)
- Multi-tier options (various time scheduling and call escalation structures)
For example, using TekSource™ can be as low as $15.00 per incident 3 or $25.00 per hour 4, 5 on a usage basis or $3.00 per user (PC) per month 6 on a monthly basis with a large number of supported workstations. Depending on your usage expectations, you can find an option that better fits your budget. Please contact us for a custom quote.
If you have an existing support team and just want to boost its productivity, we suggest using our TekOffice™ software suite which is available for use on an application service provider (ASP) basis.
1 8x5, 12x5 + 8x1, or any other schedules are available. Please contact us with your requirements.
2 Special one time setup and training charges may apply. Please contact us with your requirements.
3 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule. Other plans are available. Please contact us with your requirements.
4 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule with the online support as the primary means. The actual rate may vary between $15.00 and $50.00 per hour depending on the list of supported products, schedule, support volume, and support channel. Other plans are available. Please contact us for a custom quote.
5 A minimum monthly charge may apply. Please contact us with your requirements.
6 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule, billing based on the average monthly number of active accounts. Other plans are available. Please contact us with your requirements.
