TekSource™ is a comprehensive, cost-effective outsourcing support solution for businesses of any size. No matter if your company's goal is to lower the IT support costs or to find a value-added service as a source of additional revenue, TekSource™ is the right solution for you.
TekSource™ is an enterprise IT support service based on a private-label approach to outsourced technical support. It allows providing internal IT support for your employees and/or external IT support for your clients. While the primary focus of TekSource™ is on IT support, the service is used in a number of other applications, such as sales support or general customer care.
TekSource™ solutions incorporate:
- Online real-time support
- Phone support
- Email support and
With TekSource™ you may cut costs through:
- Technical staff augmentation
- Support service replacement
Depending your needs (industry, type of support, product, usage pattern), you will find a billing option that guarantees you the greatest savings. A wide spectrum of billing options is available. The billing options are structured around the following main drivers:
- Usage
- Time - an hourly rate multiplied by the time spent serving your customers inquiries
- Incident - an fixed per-incident fee multiplied by the number of inquiries initiated by your customers
- Unlimited-use term licenses - a fixed-fee, limited-term (i.e. 12 months), unlimited-use license price multiplied by the number of licenses issued to your customers
- Monthly average number of active accounts - a fixed, per-customer, unlimited-use monthly fee multiplied by the monthly average number of active customer accounts
- Dedicated personnel - a fixed per-technician monthly rate multiplied by the number of technicians assigned to work exclusively on your project (usually dedicated support for mission-critical and/or complex products)
If for some reason the base billing plans outlined above do not meet your requirements, we can develop a custom billing plan specifically for your company.
On the other hand, some companies may use the remote PC support service as a premium service, therefore providing their clients with a value-added service and generating additional revenue for themselves. In this case, they are free to choose any markup they consider appropriate above our wholesale prices.
TekSource™ has been successfully tested in organizations of all sizes. TekSource™ is used today by more than 70 partner companies in the U.S., Canada, the U.K., Australia, New Zealand, and South Africa.
TekSource™ takes full advantage of the powerful features of the TekOffice™ software suite, LiveRepair.com's internally developed helpdesk platform. The TekOffice™ suite is fully customizable to match your corporate style and can be easily integrated with your existing support infrastructure. LiveRepair.com is proud to offer a support service which is uniquely configurable to partners' needs and requirements. TekOffice™, enables a full customization of the user interface (including greetings, logos, desktop icons, etc.). If you need a completely custom integration beyond the standard integration options, please refer to the Custom Solutions page. TekOffice™ can be easily integrated into any Web- or Windows-based application using the standard integration mechanism or via a custom gateway using Web forms, custom components, or Web services.
TekLine™, an emergency phone support line, backs up the online means in cases when the users are unable to use the online helpdesk.
LiveRepair.com provides its secure payment gateway for TekSource™ customers that need to accept online payments for remote support services. If you are interested in boosting the productivity of your existing support personnel without using our support services, please refer to the TekOffice™ Web site.
