Issues when your customers are unable to install or use your software properly are costly and time-consuming to fix and divert your resources from your core business. However, by using TekSource™, for your support needs you will gain in two ways:
- Lower the support costs
- Increase sales as the result of the improved user support
TekSource™ solutions include 24x7 online, phone, and email support 1. The TekSource™ service takes the full advantage of the TekOffice™ software suite which incorporates such tools as remote diagnostics, screen-sharing technology, chat, voice over IP (VoIP), phone, and email support.
With TekSource™, software development companies can easily add a professional support team at a fraction of the costs associated with the in-house department. It will offload your team from performing secondary tasks, avoiding hiring additional personnel, purchasing equipment and training expenses. Our support technicians can be easily trained to provide support specifically for your software products. 2 In case you need to test your hardware or software product, develop a help system, a list of FAQs, or an extensive knowledgebase for it, our Test Lab engineers are available to help you accomplish these tasks 2.
We will provide support for installation/reinstallation, proper configuration of your software, answer how-to questions, and even help your clients to be productive with your software product 24x7, all-year-around, reliably and economically.
The TekOffice™ suite is fully customizable to match your corporate style and can be easily integrated with your existing support infrastructure.
LiveRepair.com is proud to offer a software support package which is uniquely configurable to partners' needs and requirements. LiveRepair.com's internally developed software suite, TekOffice™, enables a full customization of the user interface (including greetings, logos, desktop icons, etc.). Thus the end-users will see support service coming directly from your company. If you need a completely custom integration beyond the standard integration options, please refer to the Custom Solutions page. TekOffice™ can be easily integrated into any Web- or Windows-based application using the standard integration mechanism or via a custom gateway using Web forms, custom components, or Web services.
For example, using TekSource™ can be as low as $1.00 per month per copy (user) 2 , 3, 4 on a bundled basis or $25.00 per hour 2, 3, 5 on a usage basis. However, if you need dedicated support for a particular application when response time and/or quality is of a paramount importance, you may get dedicated personnel at as low as $1,500.00 per technician per month 2 , 3, 6 . Depending on your usage expectations, you can find an option that better fits your budget. Please contact us for a custom quote.
On the other hand, some software vendors may use the real-time support service as a premium service, therefore providing their clients with a value-added service and generating additional revenue for themselves. In this case, they are free to choose any markup they consider appropriate above our wholesale prices 7.
By using TekOffice™ in conjunction with TekSource™, our partners are guaranteed a superior quality Tier 1 service provided by LiveRepair.com, while the call-routing feature allows to pass inquires to Tier 2 provided by the partner for higher level support or using a schedule.
If you are interested in boosting the productivity of your existing support personnel without using our support services, please refer to the TekOffice™ Web site.
1 8x5, 12x5 + 8x1, or any other schedules are available. Please contact us with your requirements.
2 Special one time setup and training charges may apply. Please contact us with your requirements.
3 A minimum monthly charge may apply. Please contact us with your requirements.
4 The price is based assuming annual support of an antivirus application priced at $99.00 retail, 24x7 support schedule, pre-paid annual bundled license. Other plans are available. Please contact us with your requirements.
5 The price is based on the 24x7 support schedule with the online support as the primary means. The actual rate may vary between $15.00 and $50.00 per hour depending on the list of supported products, schedule, support volume, and support channel. Other plans are available. Please contact us for a custom quote.
6 The price is based on the 24x7 support schedule with the online support as the primary means. The actual rate may vary between $1,500.00 and $2,500.00 per technician depending on the list of supported products, schedule, support volume, and support channel. Other plans are available. Please contact us for a custom quote.
7 The actual wholesale prices may vary depending on the list of supported products, schedule, support volume, billing option, and support channel. Please contact us with your requirements.
