Spotlight

Each LiveRepair.com helpdesk employee passed at least one MCP certification exam. Many are also MCDST, MCSA, and CompTIA A+ certified professionals.

LiveRepair.com's DevTeam division redesigned the company Web site and fully integrated the support service with the online payment processing system and the TekOffice helpdesk suite.

All LG notebook computers sold in Ukraine will be bundled with 24x7 online and phone helpdesk and technical support service, called Expert.LG.

Having gained more than 6 years of in-house software development experience, LiveRepair.com now offers outsourced software development and Web design services commercially.

In a constant pursuit for the highest service quality, LiveRepair.com widens the range of supported computer software and hardware products, other digital equipment.

Ask Dr. Tech's 24x7 computer support Web site has received an official excellence award from The World's Best Sites. The site was determined to meet high standards of quality, safety and security, customer satisfaction, ease of use, and professional design.

The 24x7 online service is fully integrated with the company Web site and the WorldPay online payment processing system.

SOHOtech, a Hong Kong based IT services provider, partners with LiveRepair.com to deliver high-quality remote support services. The new 24x7 technical support services are integrated with its Web and phone infrastructure and complement the existing service portfolio.

In March 2005, LiveRepair.com, a leading provider of online technical support services, acquired Ask Dr. Tech. The redesigned Web site and streamlined support process offer faster problem resolution and a better support service overall. The transition is fully completed and the results are clear: everybody benefited from this transaction.

LiveRepair.com announces the latest release of their Web site, bringing product information, resources, knowledge and instant technical support together into an integrated Web resource that specifically addresses the needs of individual and corporate computer users alike. Offering premium quality technical support solutions, LiveRepair.com actualizes company's Web site with upgraded features and a new look.

On September 1, 2004, LiveRepair.com released a new version of its reporting system, which is now available to partners of LiveRepair.com.

Private-label phone support option is now available for Canadian and US partners.

LiveRepair.com releases TekDesk 3.53, the latest version of its web-based support system. It features remote diagnostics, screen-sharing tools, file management system and voice chat.

Small and medium-sized businesses are now able to save thousands of dollars in their IT maintenance budgets. LiveRepair.com has launched a new Web service specially targeted at small and medium-sized enterprises (SMEs). The service is located at http://www.livepcsupport.net.

LiveRepair.com's bundled solution helps Puterz.co.uk increase customer loyalty.

Using TekDesk 3.51, LiveRepair.com's partner companies can now create co-sourced, multilevel solutions where outsourced support personnel and in-house IT staff can seamlessly share unified help desk tools, thus providing guaranteed 24/7 technical support cost-effectively.

MicroForceIT (http://www.microforceit.com), a Los Angeles, CA, area full-service IT management company integrated LiveRepair.com's online help desk solution with its website. The MicroForceIT 5 Point Plan includes the entire spectrum of IT management services from infrastructure assessment and IT deployment to 24/7 support, security audit, and preventive maintenance.

Enhancements Give IT Organizations a More Cost-Effective Branded Technical Support Solution

Computers4you.ca, an online retailer of computer products in Lethbridge, Canada, released LiveRepair.com's helpdesk solution, privately-labeled and bundled into the retailer's products.

LiveRepair.com is proud to welcome Beckett PC Solutions (http://www.beckettpcsolutions.com), a Palo Alto, CA, PC/application-support company as its new private-label partner to provide LiveRepair.com's online PC support and repair services to its clients.

LiveRepair.com, Inc., a developer and provider of online PC support services, signed a partnership agreement with Kabko Pty Ltd., an Australian provider of integrated computer support services.

On December 24, 2002, Retlub Technologies, LLC, signed a partnership agreement with LiveRepair.com, Inc., by which Retlub Technologies, a Maryland provider of onsite technical support and IT consulting services, will launch a private-label version of LiveRepair online PC support service.