LiveRepair.com guarantees that our support solutions powered by TekSource™ will dramatically improve your customer service, boost sales and improve profit margins.
TekSource™ solutions include 24x7 online, phone, and email support1. Your customers are guaranteed round-the-clock, high-quality support, professional service, and quick problem resolution. Regardless of how big of a company you are, TekSource™ guarantees a cost-effective and reliable solution, which is proven to handle peak volumes of inquiries, for your company.
System builders will find it convenient and efficient to use the TekSource™ instead of developing a costly in-house support department. The TekSource™ support service functions on the basis of our TekOffice™ software suite. TekOffice™ offers versatile customization opportunities to meet system builder's specific needs. Therefore, you will get a fully customized helpdesk and your users will be under the impression that the service is provided by your company directly.
Therefore, systems builders will find it convenient and efficient to bundle up the computer systems they build with a preinstalled support service.
Bundled Program
In our bundled partnership program, we offer you to pre-install LiveRepair.com's support software, TekRegistrar™, on selected models or all computer systems shipped to end-users, and enjoy great savings - over 60 percent compared to the regular wholesale prices. By paying just a small flat fee per item sold, you will get a high quality support service. This way, the cost of support is included in the system price. The bundled prices for our services start only from $1.67/PC monthly 2.
Such combined support solution leads to increased customer satisfaction with the computer system, the software installed on it, and the peripheral hardware attached to it by adding value to the core product, while increases the price of the computer insignificantly.
The main benefit of the bundled program is that your bottom line is protected no matter how often your customers use the support service. In case you would like to extend the coverage beyond the free support period, your customers can renew their support plan online, conveniently using any major credit card. You are entitled to their revenue share for each extended signup and renewal.
'Getting Started' Program: Zero Cost Support
In our 'getting-started' partnership program, we offer you to pre-install LiveRepair.com's support software, TekRegistar™, on selected models or all computer systems shipped to end-users and enjoy a great support service at no cost to you. This way, every user will be entitled to a complementary technical support and helpdesk assistance with the purchase of your computer system. The 7-day trial PC support license provides a full access to TekSource™ support service, including 24x7 online, phone, and email support. The license will allow a safe download of the TekLink™ program responsible for connecting a customer directly to your private-label 24x7 helpdesk. Your customers will be insured with round-the-clock support, professional and quick problem resolution. Partners are entitled to their revenue share for each signup and renewal 3.
Outsourcing Program
If you rather prefer to outsource technical support services on a usage basis or make it an add-on option, we have a several options for you. You may pay for the TekSource™ services on a usage basis (per time or per accident) or a user basis (per month or term-based licenses). For example, using TekSource™ can be as low as $15.00 per incident 4 or $25.00 per hour 5 on a usage basis. Depending on your usage expectations, you can find an option that better fits your budget. Please contact us for a custom quote.
On the other hand, some system builders may use the remote PC support service as a premium service, therefore providing their clients with a value-added service and generating additional revenue for themselves. In this case, they are free to choose any markup they consider appropriate above our wholesale prices.
TekSource™ also provides its customers with a full spectrum of statistical data regarding the helpdesk utilization and customer base.
If you have an existing support team and just want to boost its productivity, we suggest using our TekOffice™ software suite which is available for use on an application service provider (ASP) basis.
1 8x5, 12x5 + 8x1, or any other schedules are available. Please contact us with your requirements.
2 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule, pre-paid annual bundled license. Other plans are available. Please contact us with your requirements.
3 The recommended retail price for an annual support license is $99.00. The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule, pre-paid annual license. Other plans (1-month, 3-month, 6-month, month-to-month, and per-incident) are available. Please contact us with your requirements.
4 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule. Other plans are available. Please contact us with your requirements.
5 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule with the online support as the primary means. The actual rate may vary between $15.00 and $50.00 per hour depending on the list of supported products, schedule, support volume, and support channel. Other plans are available. Please contact us for a custom quote.
