TekOffice
The TekOffice™ software suite is a cornerstone of the TekSource™ support solution.
TekSource™ takes full advantage of the powerful features offered by TekOffice™. The TekOffice™ suite is fully customizable to match your corporate style and can be easily integrated with your existing support infrastructure. LiveRepair.com is proud to offer a support servicve which is uniquely configurable to partners' needs and requirements. TekOffice™, enables a full customization of the user interface (including greetings, logos, desktop icons, etc.). If you need a completely custom integration beyond the standard integration options, please refer to the Custom Solutions page. TekOffice™ can be easily integrated into any Web- or Windows-based application using the standard integration mechanism or via a custom gateway using Web forms, custom components, or Web services.
TekDesk
TekDesk™ is a web-based interface of the helpdesk service. It is the heart of the TekOffice™ software suite.
Thus TekDesk™ brings together supported users, support technicians, managerial personnel, and external partners by connecting them into one virtual support area. It features online chat, email handling, file transfer and voice over IP (VoIP) chat as basic remote support tools. Tracking, statistical, and monitoring tools, also integrated in TekOffice™, generate extensive statistical information about the helpdesk usage.
TekLink
TekLink™ is client-side software that features screen-sharing and remote diagnostics modules that facilitates remote troubleshooting of end-users' PC. It is a part of the TekOffice™ software suite. and a cornerstone of TekSource™ support solution. Downloadable from our website, TekLink™ makes our further service quicker, easier and more effective. Installed on your computer TekLink™ allows users access our helpdesk services in a click.
TekLink™ is an entirely safe and reliable program. Supported end-users have full control over its usage and all actions are performed only upon their explicit consent.
TekLine
TekLine™, an emergency phone support line, backs up the online means in cases when the users are unable to use the online helpdesk.
TekRegistrar
TekRegistar™ is an auxiliary registration software application developed by LiveRepair.com. It is mostly used by our system-builder partners and has been designed to simplify the signup and timeout-control process for their customers.
TekPass
TekPass™ is a secure payment gateway, internally developed by LiveRepair.com. It is a real-time billing system which allows to securely, easily and quickly process most major credit cards online. TekPass™ ensures the confidentiality of billing information by using the 128-bit SSL encryption.
More information about the support tools and technologies is available on the TekOffice™ Web site.
