Service is the most critical aspect of value-added resellers' (VARs) business. Providing reliable IT support has always been a sign of quality and represented the focus on the long-term business perspective.
The totally customizable platform of TekSource™, LiveRepair.com's support solution, allows for various outsourcing options of technical support. A partial augmentation of your support service will offload your helpdesk and improve your focus on the core business activities. It is a cost-effective service from LiveRepair.com, including online, phone, and email support. Alternatively, VARs can entirely outsource support tasks to LiveRepair.com, being ensured with reliable service provided under highest quality standards. LiveRepair.com's outsourcing solutions are fully customizable to appear as your own technical support service.
The TekSource™ service takes the full advantage of the TekOffice™ software suite which incorporates such tools as remote diagnostics, screen-sharing technology, and chat, voice over IP (VoIP), phone, and email support. LiveRepair.com's partners now also enjoy the benefits of improved online tracking and reporting system which generates detailed reports about the helpdesk utilization and assures you that you maintain control over the service quality. This feature is rarely offered by most of technical support companies. VARs will obtain a full range of the statistical customer data that can be quite useful for the future promotional campaigns and sales.
Our highly qualified, courteous, well-spoken staff delivers IT support through totally transparent support procedures. The outsourcing partners have full control over support actions undertaken by our technical experts. For example, using TekSource™ can be as low as $5.00 per user per month 1 on an annual-term basis or $25.00 per hour 2 on a usage basis. Depending on your usage expectations, you can find an option that better fits your budget. Please contact us for a custom quote.
On the other hand, some VARs may use the remote PC support service as a premium service, therefore providing their clients with a value-added service and generating additional revenue for themselves. In this case, they are free to choose any markup they consider appropriate above our wholesale prices. 3 If you have an existing support team and just want to boost its productivity, we suggest using our TekOffice™ software suite which is available for use on an application service provider (ASP) basis.
1 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule, pre-paid annual license. Other plans are available. Please contact us with your requirements.
2 The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule with the online support as the primary means. The actual rate may vary between $15.00 and $50.00 per hour depending on the list of supported products, schedule, support volume, and support channel. Other plans are available. Please contact us for a custom quote.
3 The recommended retail price for an annual support license is $99.00. The price is based on the standard list of supported products (Microsoft Windows, Microsoft Office, Internet Explorer, PC with the peripheral devices), 24x7 support schedule, pre-paid annual license. Other plans (1-month, 3-month, 6-month, month-to-month, and per-incident) are available. Please contact us with your requirements.
